Shipping Policy
This Shipping Policy applies to orders placed directly through respyr.com.
Order Processing
Orders are processed after payment authorization and order verification.
Processing times may vary during product launches, holidays, periods of high order volume, or circumstances outside of our reasonable control.
Once your order has shipped, you will receive shipping confirmation with tracking information when available.
Shipping Rates
Available shipping methods and applicable shipping charges are displayed during checkout before you complete your purchase.
Shipping charges may vary based on the products ordered, shipping destination, selected delivery method, and other applicable factors.
Estimated Delivery Times
Delivery estimates provided at checkout or by the shipping carrier are estimates only and are not guaranteed.
Actual delivery times may be affected by carrier delays, weather, holidays, incorrect delivery information, or other circumstances outside of Respyr's control.
Separate Shipments
Respyr® products may ship separately.
The Heated Nasal Therapy Mask, replacement filters, and Travel Case are separate products and may be fulfilled in separate packages or arrive at different times.
If your order is shipped in multiple packages, you may receive separate shipping confirmations and tracking information for each shipment.
Tracking Your Order
When tracking information is available, it will be included in your shipping confirmation.
Please allow time for the carrier's tracking system to update after your shipment notification is issued.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, email support@respyr.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment.
Respyr® is not responsible for delivery delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
Lost, Stolen, or Missing Packages
If tracking information indicates that a package has been delivered but you have not received it, first check the delivery location, surrounding property, household members, neighbors, or building management as applicable.
You should also contact the shipping carrier regarding the delivery.
If you are still unable to locate your package, contact support@respyr.com so we can review the situation and determine what assistance may be available.
Respyr® is not responsible for packages that are stolen after confirmed delivery.
Damaged Shipments
If your order arrives damaged, retain the product, shipping box, packaging materials, and shipping label and contact support@respyr.com as soon as possible.
We may request photographs or other information needed to evaluate the shipment and determine the appropriate resolution.
Undeliverable or Returned Packages
Orders that are refused, unclaimed, or returned to Respyr® because of an incorrect or incomplete address may be subject to additional shipping charges if the order must be shipped again.
Marketplace Orders
Orders placed through Amazon, TikTok Shop, Walmart, or another third-party marketplace are subject to the shipping terms and fulfillment policies applicable to that marketplace.
Contact Us
For questions regarding an order placed through respyr.com, contact:
Email: support@respyr.com