Return & Refund Policy

We want you to feel confident in your Respyr^® purchase. If you are not satisfied with an eligible product, you may request a return within 30 days of delivery, subject to the conditions below.

30-Day Return Window

Eligible products may be returned within 30 days of the date your order was delivered.

To be eligible for a return, the product must be returned with all included components and accessories. Respyr^® reserves the right to deny a refund for products that are damaged, incomplete, or show signs of misuse beyond what is reasonably necessary to evaluate the product.

Heated Nasal Therapy Mask

The Respyr^® Heated Nasal Therapy Masks may be returned within 30 days of delivery.

Customers are responsible for return shipping costs unless the product was received damaged, defective, or incorrect.

Storage Travel Case Case

Respyr^® Storage Travel Cases may be returned within 30 days of delivery.

Customers are responsible for return shipping costs unless the product was received damaged, defective, or incorrect.

Filters

Unopened filter packages may be returned within 30 days of delivery.

Opened filter packages are not eligible for return or refund for hygiene and product safety reasons.

Return Shipping

Unless the return is the result of a damaged, defective, or incorrect item, customers are responsible for all return shipping costs.

Original shipping charges are non-refundable unless required by law or the return is due to an error by Respyr^®.

We recommend using a trackable shipping method when returning an item. Respyr^® is not responsible for returned packages that are lost or damaged in transit.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping charges and other non-refundable fees, if applicable, will not be included in the refund.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at support@respyr.com so we can evaluate the issue and determine the appropriate resolution.

Do not discard the product, packaging, or shipping materials until your claim has been resolved, as photos or other documentation may be required.

One-Year Limited Warranty

The Respyr^® Heated Nasal Therapy Mask is covered by a one-year limited warranty against qualifying defects in materials and workmanship.

Warranty claims are separate from our 30-day return policy and are subject to the terms and exclusions of the Respyr^® Limited Warranty.

How to Start a Return

To request a return, email support@respyr.com with your order number and reason for the return.

Returns sent without first requesting authorization may not be accepted.

Purchases Through Other Retailers

Products purchased through Amazon, TikTok Shop, Walmart, or another third-party marketplace or retailer are subject to that retailer's applicable return and refund policies.

Contact Us

For questions about a return, refund, or warranty claim, contact:

Email: support@respyr.com